Privacy Policy

Cosweek respects your privacy. This Privacy Policy explains how we handle personal information when you visit cosweek.in, place an order or contact us.

1. Information We Collect

We collect information you provide when shopping or communicating with us, including your name, phone number, email address, delivery address, order details and customer-support messages.

We may also collect basic technical information, such as your IP address, browser information and website activity, through website logs and essential technologies used to operate the store.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Confirm payments and arrange delivery.
Send order confirmations and delivery updates.
Respond to enquiries and resolve order-related issues.
Maintain transaction records and meet legal obligations.
Protect our website and customers against fraud or misuse.

We do not sell your personal information or share it with third parties for their marketing purposes. We do not use your information for promotional campaigns.

3. Payment Information

We accept online payments through the payment gateway available at checkout. Information you submit directly to the payment provider is handled according to its privacy policy and security practices.

We receive transaction details, such as payment status and transaction references, needed to process your order. Do not share payment OTPs, card security codes or banking passwords with our support team.

4. Sharing of Information

We share relevant information with payment providers, delivery partners and technology service providers only as needed to operate our store and fulfil your order.

We may also disclose information where required by law or reasonably necessary to prevent fraud, resolve disputes or protect legal rights.

5. Cookies and Website Functionality

Our website may use essential cookies or similar technologies to support shopping carts, account sessions and other website functions.

You can manage cookies through your browser settings. Disabling them may affect certain features of the website.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide support, resolve disputes and meet applicable accounting or legal requirements.

We use reasonable safeguards to protect personal information against unauthorised access, loss or misuse. However, no online transmission or storage method is completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of or deletion of your personal information, or to raise a privacy concern. Where processing relies on consent, you may request its withdrawal.

Requests are handled in accordance with applicable law and may require identity verification. We may retain certain records where legally required. Deleting information needed for an active order may affect our ability to fulfil it.

8. Children’s Privacy

Our shopping services are intended for adults. If you believe a child has provided personal information without the authorisation required by law, please contact us so we can take appropriate action.

9. Third-Party Services

External websites and payment services have their own privacy policies. Please review those policies when using their services.

10. Updates to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The revised policy will be published on this page. Additional notice or consent will be provided where required by law.